5 Ways to Improve Technology Adoption in Your Organization
Change is an inevitability in business. Eventually, an organization will reach a point where they need to make changes to gain a competitive...
4 min read
Rubens Perdomo : Apr 8, 2021 2:52:51 PM
In any organization, achieving greater efficiency is an ever-present goal. Greater efficiency helps businesses be more competitive—getting work done faster and with fewer resources needed. However, finding new efficiencies can be difficult.
One tool that many organizations find useful for creating efficiency is workflow automation. What is workflow automation? What are some other ways that automating common business processes and workflows helps an organization?
Workflow automation is a solution for businesses that help to automate previously manual tasks. The specific nature of the automation and the workflows automated can vary significantly from one organization to the next depending on their processes and platforms.
Wondering how to use automation for workflows? There are a ton of ways depending on what you need to automate!
For example, a company might use automation workflow solutions for sending emails to their customers. HubSpot, a marketing platform, notes that: “With marketing automation software, you can set up workflows that nurture certain types of prospects with email offers.”
Manufacturers might use workflow automation and custom shop floor setups to create an automated manufacturing process that takes parts or raw materials through the whole process to assemble a final product.
Offices can use workflow automation in the workplace to set up common tasks like human resources (HR) team responses to frequent employee requests (like updating personal information or processing sick days/vacations), financial processes like tax withholdings, and setting up employee tasks or work reminders.
So, what are the benefits of using automation solutions to manage workflows? After all, it takes some time, effort, and money to set up and manage workflow automation. How does using it pay off for your organization?
Some key benefits include:
One of the biggest delays in any workflow is waiting for someone to manually do something. Waiting for a person to see a notification, process it, and respond can cause large delays. This can cause long lead times for some workflows.
By automating key processes and workflows, companies can eliminate this delay and greatly improve their speed of response for common tasks.
Another major issue with many manual processes is the risk of human error. According to data cited by Risk Management Magazine: “Combined, U.K. and U.S. enterprises are losing an estimated $37 billion every year” to what they call “employee misunderstandings.”
Worse yet, sources like Threat Post claim that “One-quarter of all data breaches… were caused by human error.” This can cause even more severe losses for a business than simply missing a deadline or spending 5% too much on labor for a given task.
By leveraging workflow automation, and other automation solutions, you can reduce the risk of human error in your organization—which can help to indirectly control costs and improve the business’ resilience.
Introducing automation solutions for common business workflows can allow a business to scale back on labor while still hitting productivity goals. How? By reducing the need for team members and leads to manually supervise and manage their project management tools or business processes.
Instead, they can dedicate more time to getting work done—which helps improve the ROI for a company’s labor expenses.
Automating billing for customers can be an enormous benefit for organizations of all sizes and industries. Being able to collect payments in a timely manner helps improve cash flow—which is key for any healthy business.
Using automated workflows to send billing notices and invoices helps ensure customers know exactly what they owe and minimizes the risk of errors from manual data entry.
Tracking key performance indicators (KPIs), a.k.a. performance metrics, can be vital for finding opportunities to improve the business or even individual employee performance. However, manually logging performance data can be a major time sink.
Automating the collection of data with specialized tools can help make reporting simpler. Doing this can enable decision-makers to spend more time actually looking at performance metrics so they can make data-driven decisions that work—improving strategic planning.
Data collection and reporting workflow automation can also be useful for generating client reports—showing things like the total amount of work completed or progress towards important goals and objectives. By automating this data collection and report organization, project managers in the company can save time and ensure that key metrics aren’t missed.
MORE READING: Tracking IT Spend and Project Management ROI
One of the challenges of integrating workflow and process automation in the workplace is that not all solutions are the same. Some workflow automation software companies may require your business to add a dedicated platform for their solution to work. Others might have you add their app to your existing workflow management tool/platform.
Also, what you use the process automation for can impact how you decide to integrate it.
So, it can be a little hard to generalize about how to use automation in your business’ workflows.
A general outline for integrating workflow automation includes:
Systems X is here to help you! Our IT advisory services include process assessments that can help you identify potential strengths and opportunities for improvement—such as adding workflow automation to your business.
If you have questions about automation software, integrating new software with your existing business practices, or any other IT topic, reach out to the Systems X team today!
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