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Director of IT Managed Services

Location: Michigan, USA

 

Passion for Technology + Creative Spark + A Love for Fun 
=
The Perfect Systems X Team Member

ABOUT THE ROLE:

As the Director of IT Managed Services at Systems X, you will play a crucial role in overseeing our managed services division. Your responsibilities will encompass managing a team of IT professionals, ensuring the delivery of top-tier managed IT services, and maintaining rigorous compliance with NIST and other relevant frameworks. You will lead strategic initiatives, foster client relationships, and drive the continuous improvement of our service offerings.

 

WHY JOIN OUR TEAM?

Impactful Work: Your work directly influences the success of leading companies in various industries. Gain unique insights into digital transformation and technology utilization.

Dynamic Environment: Experience a diverse range of industries and technologies, ensuring a stimulating and never-dull work life.

Collaborative Success: At Systems X, teamwork is central. You'll find a supportive environment that fosters collective success and personal growth.

Inclusive Culture: We pride ourselves on our inclusive, respectful culture where everyone's contributions are valued.

Competitive Benefits: Enjoy a flexible work environment, competitive pay, comprehensive healthcare benefits, generous paid time off, professional development opportunities, and more.

 

YOUR KEY RESPONSIBILITIES: 

  • Lead and manage the IT Managed Services Group.

  • Ensure compliance with NIST frameworks and other relevant compliance standards.

  • Develop and implement strategies for service delivery improvement.

  • Maintain strong relationships with clients and stakeholders.

  • Oversee the integration of new technologies and methodologies.

 

ADDITIONAL DUTIES:

  • Collaborate with sales and delivery teams for delivery improvements based on client feedback. 

  • Oversee the onboarding process for new clients.

  • Participate in contract negotiations and renewals. 

 

TECHNOLOGIES YOU WILL USE:

  • Remote Management and Service Desk Portals.

  • Proprietary in-house software.

  • Cloud-based Project Management and Collaboration tools. 

 

WHAT WE ARE LOOKING FOR:

  • Proven experience in a leadership role within managed services or Enterprise IT Services Organization.

  • Bachelor’s or Master’s degree in IT, Business, or related field.

  • Excellent leadership, communication, and interpersonal skills.

  • Strong knowledge of NIST frameworks and other compliance standards.

  • Ability to travel to customer locations (5%-10%).

 

PREFERRED QUALIFICATIONS:

  • 5+ years in IT support.

  • Experience in IT Managed Service Provider environments a plus.

  • MacOS experience and multilingual skills are a plus.

 

LOCATION AND WORK ENVIRONMENT:

  • Chesterfield, Michigan.

  • 40-hour work week (Hybrid/Onsite).

 

APPLICATION PROCESS:

  • Accepting applications while this posting is on our site.

  • Initial interviews via video conferencing.

  • Onsite follow-up interviews.

 

Join us at Systems X to embark on a rewarding career journey filled with growth opportunities, diverse experiences, and a supportive team environment. Apply now and become a part of our thriving community!

 

Apply for the position today!