Buffalo Managed IT Services

Our managed IT services stand out because we provide comprehensive coverage that includes full cybersecurity at no extra cost. Unlike many providers, we offer flexible management options—whether you prefer co-managed or fully managed services, we tailor solutions to fit your specific needs. 

With 21 years of industry expertise and a 97% client retention rate, we have a proven history of success. Clients typically see a drastic reduction in IT issues within the first three months, thanks to our proactive monitoring and rapid response times. 

Our 24/7/365 support ensures your business runs smoothly without frequent disruptions, and our 100% US-based helpdesk ensures clear communication whenever you need assistance.

Clients partnering with Systems X usually experience noticeable improvements almost immediately. Within just three months, you'll likely see a 75% reduction in IT issues, which translates into smoother operations and fewer disruptions.

Our team prioritizes fast resolutions, averaging a 12-minute resolution time and a 17-minute helpdesk ticket response time. This means that your IT problems are addressed quickly and effectively, minimizing downtime.

Additionally, our 99.99% network uptime ensures your business stays connected, reducing productivity losses and allowing your team to focus on their core tasks from day one.

Our Managed IT Services include a full suite of cybersecurity measures to protect your business from evolving digital threats. We provide 24/7 network monitoring to detect and address potential issues before they cause harm. Advanced threat detection systems identify and neutralize risks like malware and ransomware, while multi-factor authentication (MFA) adds an extra layer of security to your systems. 

We also offer comprehensive email security to defend against phishing attacks and provide regular employee training to help your team recognize and avoid potential threats. All these features are included at no additional cost, ensuring your business stays protected without surprise fees.

At Systems X, we prioritize aligning our IT solutions with your specific business goals. We take a business-first approach, meaning we tailor our services to support your growth, reduce operational costs, and improve efficiency. Our custom IT strategies are designed to integrate seamlessly with your existing workflows, enhancing productivity and minimizing disruptions. 

With proactive monitoring and fast response times, we ensure your technology infrastructure supports rather than hinders your operations. Our goal is to become a strategic partner, helping you leverage technology to achieve your business objectives, whether that’s expanding into new markets or optimizing current processes.

Systems X offers a variety of support options to ensure your business stays operational and efficient. We provide both on-site and remote support, allowing us to address issues quickly, regardless of your location. Our 100% US-based helpdesk guarantees clear and effective communication whenever you need assistance. 

With 24/7/365 monitoring, we proactively identify and resolve potential IT problems before they impact your business. Our helpdesk responds to tickets within an average of 17 minutes, and most issues are resolved within 12 minutes, minimizing downtime and ensuring your team can stay focused on their work.