POSITION TITLE

ERP Consultant

LOCATION

Chesterfield, Michigan

DESCRIPTION

Systems X is looking for an individual with excellent organizational skills, confident phone skills and experience in ERP to join our EBS team in support of cloud based ERP deployments. In this role you will be interfacing directly with customers, partners and global Systems X team members in all aspects of running our implementation projects. The candidate must have 3 plus years of support experience that includes software in the following functional areas:

  • Accounting
  • Distribution
  • Manufacturing
  • E-Commerce
  • Warehouse Management

Candidates should be comfortable with the provisioning and configuration of cloud ERP solutions to meet client’s individual requirements, and provide end-user training and on-going customer support.

RESPONSIBILITIES

  • Create and maintain positive customer relationships
  • Remote support for installations and implementations
  • Follow established implementation standards
  • Keep up-to-date on product releases and new technologies
  • Support discovery diligence, scope of work and Fit/Gap analysis
  • Support customers by answering application questions, tracking issues that arise during the implementation process and resolving or escalating problems according to Systems X guidelines
  • Assist with the development and implementation of new or improved service delivery strategies and initiatives
  • Develop and/or maintain all project documentation and client reporting
  • Provide user training on new solution and user documentation
  • Support solutions by answering application questions, tracking issues, monitoring changes and resolving or escalating problems according to company guidelines
  • Install application software and associated updates as needed
  • Developing personal skills to efficiently and effectively work individually and as a member of the Consulting team
  • Participate in company sponsored job related activities and training
  • Develop, plan, and conduct product and technology presentations for sales and during field events such as conferences, seminars, etc
  • Provide feedback and suggested solutions regarding customer needs, deficiencies, challenges and attitudes
  • Assist and mentor new team members as assigned

REQUIREMENTS

  • Must have a current and valid driver's license
  • Bachelor’s degree in Information Technology,, Accounting or a related field of study
  • Must be organized and detail-oriented with excellent follow-up skills
  • Ability to be flexible in daily activities
  • Dependable
  • Accounting background and experience including the ability to intelligently discuss accounting-related issues / financial reports; understand and develop financial reports. Basic accounting concepts a must
  • Installation and configuration experience with various Business Application Software (Mid-Market ERP). Software presentation and demonstration experience. ERP System Financial and Ad-hoc report writing
  • Organized and analytical, able to eliminate implementation obstacles through creative and adaptive approaches
  • Language and Communication Skills – Must possess strong presentation skills and be able to communicate professionally in written responses to requests
  • Read, analyze, and interpret general business and technical information
  • Write reports, business correspondence, professional emails and procedure manuals
  • Fluency in speaking, reading and writing in english
  • Experience – 3 years ERP software implementation and/or pre/post sales consulting experience. Business consulting, project management, project definition, estimating and planning skills for engagements


English/Spanish Bilingual candidate is a plus but not required

SCHEDULE

Full time, 40 hours per week

HOW TO APPLY

Fill out our online job application form, and we will request more information as required.


Apply for this position